30MS Tiasha (Dahlia Werar) [COLOR B]

Returns Policy

Please Read our Returns and Refunds Policy page located HERE

Shipping

Games Realm offers shipping within Australia and Worldwide. Shipping and Site Product pricing is in Australian Dollars.

AUSTRALIA WIDE

Orders are shipped using Australia Post Small to Extra Large flat rate boxes.

For Australian Customers we charge a flat rate fee of $14 for Standard Shipping or $18 for express.

Please note that for larger/heavier orders, we may contact you for additional charges as Shopify does not have an automated system for calculating heavier parcels.

INTERNATIONAL

For International Customers, shipping will be calculated during checkout, however, for larger orders additional fee's that cannot be automatically calculated by our ecommerce platform may apply and be requested post sale via email. All shipments will receive a tracking number. Please contact chat support should you want to know potential upcharges to shipping if you're wanting to order/preorder cases or high volume of bulkier products.

Please note that neither Games Realm nor Shopify charge import/duty tax or VAT. These charges will be incurred by customers once your orders reach customs in your respective country. Customers are responsible for all import/duty and/or VAT charges. If products are left unpaid/unattended and returned to Games Realm by customs, it shall be re-inventoried and sold again without a refund to the original customer.

If your country does not show up during checkout, please contact our chat support letting us know and we will include it as quickly as possible.

Model Kits sold on Games Realm are supplied from various distributors and suppliers within Australia and Worldwide. All model kits unless stated otherwise in their descriptions are brand new, never opened, never used.

Important Note: It is important to note that many model kits come from the factory without any sealing or wrapping, this does not mean they are used or opened.

On occassions where we may sell older or second hand model kits, all details will be listed in the description

Missing Pieces

If you happen to purchase a model kit that appears to be missing pieces when building the kit, please contact us and we'll do what we can to help. Please note that depending on the age of the model kit and when you purchased it, we may not be able to assist any further as it may be out of print, out of stock with distribution and/or out of the realms of capability for us to help provide with replacement parts or a replacement unit. By purchasing you understand and accept that we cannot accept returns/refunds for missing parts under these terms.

Buyers are responsible for all shipping costs to and from Games Realm when replacement requests are accepted and provided.

When selecting in-store pickup during checkout, our team will process and pick your order as it is in the queue. Once your order is ready for pickup, you will receive an email, an SMS or both depending on what information you have set in your order shipping information.

Please ensure that you check your email and spam/junk folder so you don't miss your pick up notification.

Please be aware that orders for pickup are usually ready within 1-2 business days for smaller orders and within 5-10 business days for larger orders).

In-Store Pickup can only be made at our store location at 8 Firebrace Street, Horsham, Victoria and only during our opening hours of Tuesday to Thursday 3pm to 9pm or Friday to Sunday Midday to 8pm.